FAQ
Frequently asked question
WHEN WILL MY ORDER BE SHIPPED AND HOW LONG DOES DELIVERY TAKE?
All orders are processed the next business day after purchase. Delivery takes 6–12 business days. After shipment, you will receive a tracking link via email.
CAN I RETURN AN ITEM IF IT DOESN’T FIT?
Yes, you have 30 days to request a return. The item must be unused, in perfect condition, and with the original tags attached.
HOW DO I FIND THE RIGHT SIZE?
Each product page includes a size guide. If you’re unsure, we recommend choosing the larger size.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa, Mastercard, PayPal, and other secure payment methods.
HOW CAN I CONTACT CUSTOMER SUPPORT?
Fill out the form indicated in the "contact" section on our page.
Or Write to us at sophiamontreal.assistance@gmail.com